Customer Support Policy

At ClassVIPStore.com, we are committed to providing responsive, friendly, and effective customer support to ensure your satisfaction at every step of your shopping experience.

Support Hours

• Our support team is available Monday to Saturday, 09:00–18:00 (GMT+4).
• Emails received outside of working hours will be answered on the next business day.

Contact Information

You can reach our support team at any time via email:
info@classvipstore.com

What We Can Help With

• Order tracking and shipping status
• Product information and recommendations
• Returns and refund assistance
• Technical issues with the website or checkout process
• General inquiries or feedback

Response Time

• We aim to respond to all inquiries within 24 hours.
• During peak times, it may take up to 48 hours to receive a reply.

Language Support

• Our support is provided in English.

Customer Commitment

We strive to handle all questions and issues with professionalism, empathy, and urgency. Your satisfaction is our priority.

For assistance, suggestions, or complaints, feel free to reach us at info@classvipstore.com.